The Dog Den ("we", "our", "us") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.
What data we collect
We collect information you provide when you fill in our contact or booking form: your name, email address, phone number, and details about your dog. We may also collect your IP address and session data when you visit this site.
How we use your data
- To respond to your enquiry or booking request
- To confirm and manage your dog's day care place
- To send service information you have requested
- To keep the site secure and functioning correctly
Legal basis
We process your data on the basis of legitimate interest (responding to enquiries) and, where relevant, performance of a contract (managing bookings).
Data retention
We retain enquiry data for up to 24 months. Booking records may be kept for up to 6 years for legal and accounting purposes.
Sharing your data
We do not sell or rent your data. We may share it with third-party service providers who help us operate this site (e.g. our hosting provider), under strict confidentiality agreements.
Cookies
We use one essential cookie to maintain your session. See our cookie policy for more.
Your rights
Under UK GDPR, you have the right to access, correct, or delete the personal data we hold about you. To exercise any of these rights, email us at thedogden@doggieholidayhomes.co.uk.
Contact us
The Dog Den, Fareham, Hampshire
Email: thedogden@doggieholidayhomes.co.uk